Q&A/What is email deliverability?
Cold Email & Outbound5 key points

What is email deliverability?

TL;DR

Email deliverability is the ability of your emails to land in the recipient's inbox (not spam). It's determined by your domain reputation, authentication records (SPF/DKIM/DMARC), sending behavior, list quality, and engagement metrics. Poor deliverability makes excellent copy worthless.

The Full Answer

Deliverability is the unsexy foundation that makes or breaks cold email. You can have the best copy in the world — if it's landing in spam, it's not working.

What determines deliverability:

1. Domain reputation — built over time based on sending behavior. Fresh domains have no reputation (neutral, but suspicious). Old domains with consistent legitimate email are trusted. Burned domains are blocklisted.

2. Authentication records: - SPF: Tells receiving servers which IPs are authorized to send mail from your domain - DKIM: A cryptographic signature that proves the email wasn't altered in transit - DMARC: Policy that tells receiving servers what to do with messages that fail SPF/DKIM All three must be correctly configured. Use MXToolbox to verify.

3. Sending behavior: - Volume ramp-up (warming) - Consistent daily volume (don't spike then disappear) - Sending speed (not blasting 1,000 emails in 5 minutes) - Ratio of new vs. established contacts

4. List quality: - Bounce rate: Must be below 3%. High bounces signal bad list management. - Spam complaints: Must be below 0.1% (Gmail threshold). Too many complaints burns the domain. - Engagement: Emails that get opened and replied to build positive reputation

5. Email content factors: - HTML vs. plain text (plain text delivers better for cold outbound) - Link heavy vs. linkless (links, especially redirects, trigger spam filters) - Spam trigger words - Image-to-text ratio

Tools to monitor deliverability: - Google Postmaster Tools (free, shows your domain's Gmail reputation) - Instantly/Smartlead dashboards (built-in deliverability scoring) - Mail-Tester.com (send a test email, get a spam score) - GlockApps (shows inbox vs. spam placement across all major providers)

Key Takeaways

  • SPF, DKIM, and DMARC must be configured — check with MXToolbox
  • Keep bounce rate below 3% and spam complaint rate below 0.1%
  • Plain text emails deliver better than HTML for cold outbound
  • Monitor domain reputation with Google Postmaster Tools
  • Deliverability is the foundation — great copy in spam generates zero pipeline

From Cactus: Cactus audits deliverability infrastructure before starting any cold email engagement — we've seen too many clients waste budget on campaigns that were landing in spam before we fixed the foundation.

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