A structured worksheet for defining your Ideal Customer Profile (ICP) with firmographic, technographic, behavioral, and psychographic criteria. The most important document in your go-to-market stack — everything else (targeting, messaging, channels) flows from a sharp ICP.
When to use this template:
Use at company founding, after every major pivot, after reaching 20+ customers, or whenever conversion rates are declining. Review and update quarterly.
In this template:
Start with your existing customers. Look for patterns in your happiest, most successful, and highest-LTV accounts. The ICP is descriptive first, aspirational second.
Technographic criteria are often the highest-precision filter for B2B. If your product integrates with or replaces a specific tool, that tool's user base is often your best starting ICP.
Build a trigger monitoring workflow: set up Google Alerts, LinkedIn alerts, Crunchbase alerts, and hiring job alerts for your ICP. React to triggers within 24–48 hours for maximum impact.
Map all four roles for your typical deal. In SMB, one person often plays 3–4 roles. In enterprise, they're separate individuals with different buying criteria and objections.
Cactus insight: Every poor-performing outbound program we audit has the same root cause: an ICP that's either too broad, out of date, or never defined in writing. Before touching your sequences or messaging, fix the ICP. Everything else depends on it.
Cactus Marketing works with B2B tech startups to execute campaigns end-to-end — strategy, copy, ops, and results. We don't just share templates; we run the plays.
Book a free 30-minute call. We'll give you a concrete plan for your situation.
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